FAQ

Who are you?

Junk Collectors is a trading division of Select Environmental Services Ltd (company registration number 04001395).

Where are you based?

Our head office is located at 3 Prosper Park, Bennet Road, Reading RG2 0QX.

What services do you offer?

On-demand clearance service – where we provide the labour to remove and recycle your junk. Skip hire – for customers who prefer to self-load.

Are you licensed to carry out this work?

Yes, we are a registered by the Environment Agency, waste carrier’s licence number: CBDU161173.

Are you insured to carry out this work?

Yes, our trucks and operatives are fully insured.

Junk Clearance Service

What types of Junk can you remove?

We can remove almost any type of non-hazardous junk including but not limited to:

General waste, old furniture, garden debris, lawnmowers, beds, mattresses, filing cabinets, electrical appliances, washing lines, boxes, books, clothes, bric-a-brac, fencing, dismantled sheds, DIY and builders waste, carpets, vinyl, flooring materials, loft insulation, doors, window frames, glass panes, patio slabs, kitchen units, pallets, soil, hardcore and e-waste.

Our clearance teams require unobstructed access and, all items must be able to be lifted and loaded safely onto our trucks.

For large, heavy items that do not fall into this category i.e. pianos, commercial machinery and American style fridge freezers etc. please contact our Customer Service Team for a competitive bespoke quotation.

Are there any items that need to listed separately?

Yes, the following items are classified as hazardous/difficult waste and are subject to special handling and disposal procedures.

Please Note – our clearance teams can only collect the following items if they have been correctly pre-selected on your booking request:

• Fridges and freezers* (single or double)
• Water coolers*
• CRT monitors/televisions*
• Large Plasma screens*
• Vehicles batteries*
• UPS power packs*
• Fluorescent lamps/tubes*
• Paint tubs and tins*
• Oil filled radiators*
• Air conditioning units*
• Water coolers*
• Chilled vending machines*
• Smoke detectors*
• Patio/Gas Bottle (up to 15kg)
• Large Patio/Gas Bottle (up to 47kg)
• Plasterboard (must be separated in a bag)

For Business Customers Only
Under the Hazardous Waste Regulations 2005, items above marked * require a hazardous waste consignment note which must be retained for 3 years. An administration fee of £45.00 +VAT per collection will be charged for producing and administering this document.

Are there any items that you will not remove?

Yes, for regulatory purposes, our clearance teams are strictly prohibited from collecting the following items:

• Any corrosive, noxious or toxic substance, acid or alkaline
• Asbestos (including contaminated floor and roof tiles)
• Animal bedding/waste
• Biological waste
• Chemicals of any type including oil, petrol, diesel, solvents
• Clinical waste
• Contaminated soil
• Contaminated wood – railway sleepers, lead paint
• Fertilisers
• Fire extinguishers (Filled or part filled Halon or Ethyl Bromide)
• Gas cylinders
• Glue
• Ink and toner cartridges
• Liquids
• Medical waste
• Aerosol cans
• Raw meat and fish
• Resins and sealants
• Weed killer

Please Be Aware – if any of the above items are found to be present within your junk, they will be returned and a handling charge levied to cover additional operational costs.

What should I do with hazardous waste that you cannot remove?

Please contact Select Environmental Services, hazardous waste division on 0118 975 9000 for a competitive quotation.

Once collected where will my junk go?

We securely transport everything we collect to a licensed Materials Recycling Facility where it is sorted for reuse and reprocessing. For the small amount of materials that cannot be recycled, these are transferred to an energy-from-waste incineration facility for disposal.

I’m not sure if I have booked the correct load size – can I make a change?

If you need to change the load size you have booked, please contact our Customer Service Team at least 24 hours before your scheduled clearance. This is because we may need to change the vehicle we send to you. Please remember, it’s always better to book a larger load size as we can always credit back space that hasn’t been used, rather than turn up with insufficient room in our truck for your clearance.

What happens if I have more Junk than anticipated?

If you have more Junk than the load size booked, don’t worry. Providing we have capacity in the truck, our clearance team will collect the extra junk and you will be charged pro-rata. If we haven’t enough space in our truck, an additional appointment can be arranged.

Do I have to be present at the property to have the job done?

No, as long as our clearance team can gain access to your junk and it is in a separate pile to anything you want to keep. If we experience any issues on site our Customer Service Team will contact you.

Skip Hire Service

What types of Junk can be loaded into my skip?

Our skip hire service is for non-hazardous, non-electrical dry waste only.

Are there any exclusions?

Yes, for regulatory purposes, the following items cannot be loaded into our skips:

• Any corrosive, noxious or toxic substance, acid or alkaline
• Asbestos (including contaminated floor and roof tiles)
• Animal bedding/waste
• Biological waste
• Chemicals of any type including oil, petrol, diesel, solvents
• Clinical waste
• Contaminated soil
• Contaminated wood – railway sleepers, lead paint
• CRT monitors/televisions
• Electrical appliances
• E-waste
• Fertilizers
• Fluorescent lamps/tubes
• Fire extinguishers and gas bottles/cylinders
• Fridges and freezers
• Glue
• Gypsum
• Ink and toner cartridges
• Liquids
• Medical waste
• Paint or aerosol cans
• Plasterboard
• Raw meat and fish
• Resins and sealants
• Truck/Van/Car/Motorcycle tyres
• UPS power packs
• Water Coolers
• Weed killer

Please Be Aware – if any of the above items are found to be present within your skip, they will be returned and a handling charge levied to cover additional operational costs.

Why can’t I use the skip for gypsum and plasterboard?

Due to regulatory purposes, gypsum and plasterboard must be segregated for recycling and must not be mixed with general waste; we can provide separate skips or skip-bags for this waste stream.

What should I do with hazardous/difficult waste that cannot be placed into the skip?

Please contact Select Environmental Services, hazardous waste division on 0118 975 9000 for a competitive quotation.

How high can I load the skip?

For health & safety purposes, all skips must be level loaded.

Please Be Aware – if we attend a site to collect a skip and it is found to be overloaded, a wasted journey charge will be levied to cover additional operational costs.

How long can I keep the skip?

Our standard service charge includes up to 14 days container rental. After that period a daily rental charge will apply.

Can I have the skip placed on the road?

No, we will not place any skips on a public highway.

Can I have the skip placed on my drive?

Yes, providing the ground is firm and there is a minimum width of 2.75M (9 feet) for vehicle access.

Will the skip damage my driveway?

To prevent marking to block-paved or tarmac driveways, please ensure that you either have scaffold boards or sheets of plywood available for the skip to rest on.

Please Be Aware – If you intend to use the skip for heavy materials such as hardcore or soil, the skip will need to be positioned within 2 meters from the edge of your driveway. This is to ensure that when the skip is lifted the vehicle’s stabilisers do not come into contact with your driveway.

Where will my skip be tipped?

All skips are tipped at a licensed Materials Recycling Facility where the contents are sorted for reprocessing. For the small amount of materials that cannot be recycled, these are transferred to an energy-from-waste incineration facility for disposal.

Need further assistance??

Please contact our Customer Service Team; just use the live chat feature below or call 0118 920 9888 for assistance.