1. Service Delivery
Within 1 working day of placing an order, the Customer will receive an email confirming their booking. As our Rubbish Clearance and Skip Hire Services are subject to availability, the requested date/time may change; in this instance, our Customer Service Team will contact the Customer to offer an alternative booking slot.
With the exception of Force Majeure, and unless otherwise notified, the requested service will commence on the date listed on the booking confirmation email. If you do not receive a booking confirmation email within 1 working day of placing an order, please call our Customer Service Team on 0118 920 9888 to check that your booking has been received.
The Customer may cancel their booking up to 48 hours in advance by calling our Customer Service Team on 0118 920 9888 (written confirmation may also be required). A cancellation fee may be applied to cover administration/operational costs.
3. Payments & Refunds
All website booking payments are processed via PayPal. Where applicable, refunds will be issued via PayPal and may take up to 5 working days to clear. Junk Collectors does not store any credit or debit card details.
Customers with a Select 3‐in‐1 account may use their credit facility to book a Junk Collectors service, subject to Select’s standard terms and conditions. In this instance please contact your account manager to book your service.
4. Waste Exclusions
Junk Collectors will only collect the quantities and types of waste listed on the booking confirmation email. Certain waste types are excluded from our price plans and can only be collected under separate arrangement. Please refer to our FAQ web page for a complete listing of which items we can take for each service.
5. Waste Transfer Note
A waste transfer note will be issued on completion of the service.
The following Terms and Conditions (that are subject to change without prior notification) solely relate to the services and products advertised on this website.
Junk Collectors is a trading division of Select Environmental Services Limited.
Registered Office Address:
Berkshire RG2 0QX
Registered in England and Wales No. 04001395.
Company means – Select Environmental Services Limited trading as Junk Collectors.
Customer means – The entity (person/organisation/agent) requesting and arranging payment for the service.
Contract means – The Service Level Agreement as outlined within the booking confirmation email (which is subject to verification by the Company) and any subsequent communication issued by the Company and agreed with the Customer thereafter.
Equipment means – Any item supplied by the Company or its agents, including but not limited to: waste containers (wheelie bins, skip bags, skips), machinery and products.
2. PROVISION OF SERVICES
2.1 The Company will provide the Customer with a diligent, legally compliant service in accordance with the service specification.
2.2 The Company will carry out the service on the chosen date unless prevented by Force Majeure.
2.3 The Company reserves the right to change any scheduled service day to meet operational requirements and shall notify the Customer in advance of any proposed change.
2.4 The Company reserves the right to re-schedule the service without liability to the Customer.
2.5 Where an additional service has been provided which is outside the service specification the Customer agrees to pay an additional fee to the Company to cover increased operational costs.
2.6 The Company, reserves the right to charge the Customer an additional fee for emptying/collecting containers which have been overloaded, are overweight or have been filled with prohibited/hazardous items.
2.7 In respect of clearance services, the Company reserves the right to charge the Customer an additional fee for collecting extra waste whether that be calculated by volume, by weight or both.
2.8 In respect of clearance services, the Company reserves the right to charge the Customer an additional fee to recover additional costs for extra time spent on site.
2.9 The Company, at its discretion, reserves the right to use approved agents or third parties to fulfill the service specification.
2.10 The Company, at its discretion, reserves the right to assign or transfer the Contract to an associated company or third party at any time and without novation.
3.1 All quotations are estimates and are based on units of volume, weight, time and mileage, as published on the website.
3.2 Estimates which are solely based on information provided by the Customer are subject to verification by the Company.
3.3 If, in the event that the Company has collected materials for treatment, disposal or recycling that have been either misdescribed or contaminated, with or without the Customer’s knowledge, the Company reserves the right to charge the Customer an additional fee to recover any increase in operational costs.
3.4 If, in the event the Company is prevented from collecting materials due to contamination, overloading, restricted/blocked access or the Customer fails to present materials for collection in accordance with the agreed service schedule, the Company reserves the right to charge the Customer a wasted journey fee which will be equivalent to the service charge. In this event, if the Company is required to revisit the Customer’s premises to perform the original task, the Customer agrees to pay an additional fee which will be equivalent to the current service charge.
3.5 Value Added Tax and all other taxes, assessments, impositions, duties and charges shall be added to all invoices at the current rate applicable at that time.
4. PAYMENT TERMS
4.1 All goods supplied in connection with the Contract remain the property of the Company until they are paid for in full.
4.2 All account invoices are payable in full within 30 days of the invoice date, unless otherwise specified in the Contract. In the event of late payment the Company reserves the right to apply interest and compensation charges in accordance with the Late Payment of Commercial Debts (interest) Act 1998, Late Payment of Commercial Debts Regulations 2002 and 2013. The Company also reserves the right to make an additional administration charge to cover all costs associated with the use of internal and external debt collection services.
4.3 Where the Company has accepted payment via a debit or credit card, cheque or charge card, the Company reserves the right to charge the Customer a reasonable external processing fee against the total invoice value as a separate charge. Rates will be made available on request.
4.4 In the event that a payment is returned as unpaid, the Customer agrees to pay the Company an administration fee of £50.00 per transaction to cover associated costs.
4.5 The Company reserves the right to change its credit terms and required method of payment at any time.
4.6 Account Customers have 21 days from the date of an invoice to check and validate the invoice amount. After this period, the Customer accepts that the invoice is valid and agrees to pay the invoice in full.
4.7 The Company reserves the right to recharge for services which have been undercharged in error.
5. SAFETY AND INDEMNITY
5.1 Any sharp objects (knives, broken glass etc) must be securely packaged in a puncture resistant container and be clearly labelled by the Customer to prevent injury to the Company’s personnel.
5.2 The Company shall comply with all special site conditions and safe working procedures notified by the Customer and acknowledged in writing by the Company before the date of the first service in accordance with the Customer’s obligations under the Health and Safety at Work Act 1974.
5.3 The Customer shall be wholly responsible for the safety of all persons (including the employees and agents of the Company) entering within the Customer’s premises where the equipment is sited.
5.4 The Customer shall bear all risks involved in connection with siting or loading and use of the equipment.
5.5 The Customer shall indemnify the Company against all claims arising through any negligent act or breach by the Customer.
5.6 The Customer will ensure that the Company is notified in advance of any change to site conditions or procedures which may have an impact on the Company’s ability to perform to the agreed service schedule.
5.7 Except in respect of death or personal injury caused by the Company’s negligence the Company shall not be liable to the Customer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the expressed terms of this Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arise out of or in connection with the supply of the services except as expressly provided in these conditions.
5.8 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform, any of the Company’s obligations in relation to the service, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without prejudice to the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control;
(i) Act of God, explosion, flood, tempest, fire or accident;
(ii) war or threat of war, sabotage, insurrection, civil disturbance or requisition;
(iii) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
(iv) strikes, lockouts or other industrial actions or trade disputes (whether involving the Company or of a third party);
(v) difficulties in obtaining labour, fuel, parts or machinery or failure or breakdown in machinery.
6. RESPONSIBILITY FOR EQUIPMENT
Any equipment supplied in conjunction with the Contract shall at all times remain the property of the Company unless specified in the Contract. Throughout the duration of the Contract the Customer shall be responsible for ensuring that the Equipment is secure and will provide adequate insurance cover against Fire, Theft, Vandalism, Graffiti and Damage regardless of how it was caused. The Customer shall indemnify the Company against any loss or damage to the Equipment not recoverable under the policy of insurance. The Customer shall also indemnify the Company against damage caused to Equipment that has been overloaded or misused. Under no circumstances must the Equipment be sited on a public highway without prior written authority from the Company.
It is the Customer’s responsibility to correctly identify their waste and ensure that is accurately described with the six digit code published in European Waste Catalogue and that any change in the nature of their waste is notified to the Company in advance of collection.
The Company reserves the right to terminate the Contract at any time without liability to the Customer.
The contract shall be governed by the laws of England.